Portal for providing services to the citizens

The project’s main objective is the creation of a model municipality portal for providing electronic services to the citizens of the Municipality of Nea Ionia and the enterprises that are activated in the region of the municipality. The project team will carry out model mapping and modelling of extrovert services that are provided by the municipality of Nea Ionia, using multiple aspect techniques of categorisation and process modelling techniques. In accordance with the mapped services that are provided to citizens and enterprises, the project team will develop a model architecture and technical design for the municipality’s e-Government Information System that will be the foothold for the portal implementation.
The project will lead to the following results: 

• Creation of a framework for providing services to the citizens and enterprises of the Municipality of Nea Ionia, via internet and interactive voice response.
• Improvement of the quality of the provided services and reinforcement of productivity of public administration.
• Enlightenment of citizens and enterprises about Electronic Government and attracting of future users for the system
• Simplification of relative operational processes of the Municipality and more rapid transaction of transactions with the Municipality.
• Provision of specialised services for the satisfaction of special demographic teams that require particular treatment (eg foreigners, disadvantaged groups, old people, etc).
• Upgrade and improvement of infrastructures and know-how of the Municipality through the development of infrastructures and the supply of services of information technologies.